3.1 Contacting the customer call center, use of chat/chatbot, contact form, premium calculator incl. online conclusion and services on partner sites and comparison platforms
In connection with telephone calls with our customer service, the inquiries received through the chat, chatbot and the contact form, the use of the premium calculator (incl. online purchase) as well as our services on partner sites and comparison platforms personal data is processed for handling your requests and marketing purposes. If you provide us with your personal information as part of the use of these services, Zurich may combine them with information in its customer database. Telephone calls with our customer service as well as enquiries via the contact form are processed to deal with your requests. Telephone calls can be recorded for service quality and training purposes.
3.2 Web analysis and cookies